NABFINS (NABARD Financial Services Limited) Recruitment 2026

NABFINS (NABARD Financial Services Limited) has announced a new job vacancy for the post of Telecaller. This is an excellent career opportunity for job seekers. Check the eligibility, salary details, and vacancy information. Don’t miss this chance—apply now for the latest recruitment!

Last Date: Mon Mar 23 2026

Apply Now / View More Details

NABFINS Telecaller Recruitment 2026 – Customer Service Officer (CSO) Job Opportunity

NABFINS (NABARD Financial Services Limited) has released a job opportunity for the position of Telecaller – Customer Service Officer (CSO) at its Head Office in Bengaluru, Karnataka. Interested candidates can download the application form and apply before the last date mentioned in the notification.

Organization Details

Organization Name	NABFINS (NABARD Financial Services Limited)
Job Title	Telecaller
Designation	Customer Service Officer (CSO)
Job Code	Nabfins/OPS/1089
Department / Function	Tele Calling
Job Location	Head Office, Bengaluru, Karnataka, India

Important Dates

Last Date to Apply: 23 March 2026

Application Process

Candidates must download the application form and job description from the official NABFINS website.
Fill out the application form with the required personal and educational details.
Ensure that all required information is completed correctly before submission.
Submit the completed application form as per the instructions mentioned in the official job notification.

Eligibility Criteria

Educational Qualification

Minimum qualification required is 12th pass or above.
Candidates who have completed higher education can also apply.
Freshers are eligible to apply for this position.

Required Skills and Knowledge

Good verbal and written communication skills.
Good computer skills.
Good interpersonal skills.
Ability to work individually as well as within a team.
Ability to manage and undertake multiple tasks.

Preferred Languages

South Indian Languages
Hindi

Job Responsibilities

The Telecaller / Customer Service Officer will be responsible for handling both inbound and outbound customer communication, maintaining records, resolving queries, and supporting the operational team in managing overdue accounts and customer grievances.

Conduct telephonic follow-ups with overdue PAR (1–89) accounts.
Make outbound calls to customers using predefined scripts.
Attend inbound calls on the toll-free or customer care number.
Understand customer concerns and provide appropriate resolutions.
Contact PAR and NPA borrowers and identify reasons for non-payment.
Ask relevant questions to understand customer queries.
Resolve issues related to company products and services.
Suggest solutions based on customer needs and requirements.
Maintain detailed documentation of follow-up calls and outcomes.
Update call records, customer responses, and feedback accurately in the system.
Manage and update PAR bucket-wise data using basic Excel functions.
Handle and escalate customer complaints or grievances to the concerned branch.
Coordinate with branch staff for ground-level follow-up to close grievances.
Maintain knowledge of policies related to business operations, recovery processes, and office circulars.
Consolidate and maintain the telecaller database daily.
Monitor telecaller team performance in field offices against daily targets.
Complete a total of 120 calls daily, with a minimum of 50 successful calls.

Selection Process

The detailed selection process is not specified in the official notification. However, candidates will typically be shortlisted based on their application and communication abilities relevant to the telecalling role.