Organization Details

Organization Name (English): Institute of Banking Personnel Selection (IBPS)
Organization Name (Hindi): बैंकिंग कार्मिक चयन संस्थान (आईबीपीएस)

Designation Details

Designation (English): Customer Service Associate (CSA)
Designation (Hindi): ग्राहक सेवा सहयोगी

Location & Employment Details

Country: India
Employment Type: Permanent (Full-Time)
Base Salary: ₹24,050–₹64,480 (Approx.)

Important Dates

Notification Date: 31 July 2025
Online Registration Start: 01 August 2025
Online Registration End: 21 August 2025
Preliminary Exam: October 2025
Main Exam: November 2025
Provisional Allotment: March 2026

Application Process

Apply online through the official website www.ibps.in. Complete registration, upload documents, pay fees, and submit. No offline applications will be accepted.

Eligibility Criteria

Nationality: Indian citizen or as per eligibility norms
Education: Graduation in any discipline from a recognized university
Computer Literacy: Mandatory
Local Language Proficiency: Required for the state applied

Age Limit

Minimum: 20 years
Maximum: 28 years
Born between 02-08-1997 and 01-08-2005 (both inclusive)

Age Relaxation

SC/ST: 5 years
OBC (Non-creamy): 3 years
PwBD: 10 years
Others (ESM, Widows, etc.): As per rules

Reservation Details

Reservation is provided for SC, ST, OBC, EWS, PwBD, and Ex-Servicemen categories as per Government of India norms. Detailed state-wise and category-wise vacancy data is included in Annexure-I of the official notification.

Application Fees

SC/ST/PwBD/ExSM: ₹175/-
General/OBC/EWS: ₹850/-
Payment Mode: Online (Net Banking, Credit/Debit Card, UPI, etc.)

Selection Process

Preliminary Online Examination
Main Online Examination
Proficiency Test in Local Language (if applicable)
Final Selection based solely on marks obtained in Main Examination

Contact Information

For queries or grievances, candidates can use the IBPS Grievance Redressal System at https://cgrs.ibps.in. No specific helpline number is provided in the notification.

Additional Information

Negative marking of 0.25 for each wrong answer in both Preliminary and Main exams.
Use of scribes is allowed for eligible PwBD candidates as per defined guidelines.
Only one application is permitted per candidate. Multiple applications will lead to cancellation of earlier ones.
Communication will be through registered Email and SMS only. Candidates must keep these details active.
Jurisdiction for legal matters: Mumbai courts only.

Important Links

Official Website: https://www.ibps.in
Official Notification PDF: Click here to download

Institute of Banking Personnel Selection (IBPS) Recruitment 2025