NABFINS Limited, Kerala Recruitment 2025

Organization Details

Job Purpose

The primary objective of the Customer Service Officer (CSO) is to expand the customer base and maintain a sustainable loan portfolio for the assigned branch. The CSO is responsible for identifying new business locations, sourcing potential customers, onboarding them, and ensuring collection of installments post disbursement as per scheduled dates.

Key Responsibilities

• Achieve monthly disbursement targets as prescribed by Head Office or Regional Management.
• Identify and survey new village locations for business expansion and submit proposals to the Branch Head or CSE.
• Source and onboard potential customers into NABFINS following established company processes.
• Ensure the presence of customers on scheduled disbursement dates.
• Enter customer details and relevant information into the Company Management System (CMS).
• Ensure timely collection of installments and deposit collected cash into the bank on the same day.
• Report overdue collections daily and follow up with defaulting customers.
• Assist branch management in administrative tasks and participate in training sessions as directed by the Head Office.
• Ensure portfolio quality by maintaining proper loan documentation and following compliance procedures.
• Mentor junior staff and uphold company vision and best practices within the region.
• Provide daily reports and MIS updates to the Branch Head or Regional Manager.
• Participate in training and ensure customers are aware of NABFINS processes and grievance mechanisms.

Major Challenges

• Proper identification of clients and intermediaries.
• Ensuring quality appraisal and timely disbursal of credit services.
• Maintaining timely recovery of loans and regular visits to Joint Liability Groups (JLGs).
• Ensuring transparency and adherence to field operational standards.
• Willingness to travel extensively across the state.

Educational Qualification

• Minimum qualification: PUC / 10+2 completed.
• Must have reading, writing, and speaking proficiency in the local language and English.
• Possession of a valid driver’s license and a motorcycle is mandatory.

Experience Requirements

• Freshers are eligible to apply.
• Preference will be given to candidates with 0–1 year of experience in field operations or similar job profiles.
• Willingness to travel extensively within the state is essential.

Age Limit

Important Dates

Application Process

Interested candidates who meet the eligibility criteria are required to send their updated profiles or resumes to the official NABFINS career email address provided below before the closing date.

Email: careers@nabfins.org

Reservation Details

No reservation details have been specified in the notification.

Application Fees

No application fee has been mentioned. The application process appears to be free of cost.

Selection Process

The selection procedure has not been explicitly detailed in the notification. However, it is likely to include shortlisting of candidates based on eligibility followed by an interview or field assessment.

Helpline and Contact Information

Other Important Information

• The role involves extensive fieldwork and requires candidates to visit customers and business locations regularly.
• Candidates must ensure portfolio quality, compliance with NABFINS procedures, and accurate reporting through CMS.
• Freshers are welcome and will receive appropriate on-the-job training to develop their skills in microfinance operations.
• Candidates are encouraged to maintain ethical practices and promote NABFINS vision of sustainable financial inclusion.

Official Links

Official Website: https://www.nabfins.org

Official Notification Link: https://nabfins.org/Careers/download.php?file=1761716652JD_of_CSO_(DL_Vertical)_.pdf